Getting to know Bob by reading of his life experience, that formed his character, explains why he was successful when faced with the difficult task of reaching compliance with a far-ranging Federal consent decree. Pittsburgh was the first city to enter into a federal consent decree, and the first to reach compliance. What makes Bob’s story stand out is how he addressed the challenges, and the successes he had in improving policing in Pittsburgh. A chief who finds themselves facing a consent decree, or an oversight boards mandate for change, can learn from Chief McNeill’s approach in Pittsburgh. Members of a city’s political leadership will see how important their commitment to meaningful change. and support of the chief is to the success.